Pricing
Fair pricing. No surprises.
Three plans, billed monthly or yearly. Try it free for 14 days, upgrade or cancel anytime.
Plan
Standard
Full maintenance planning, tasks & incident capture — a complete maintenance tool with no extra AI cost.
CHF 33/ user / month
CHF 33 with an annual contract · ~15% discount
- Maintenance plan / CMMS (recurring maintenance by time + operating hours)
- Task management (assign, due dates, push reminders)
- PDF maintenance record (audit-ready / ISO)
- Incident capture (manual, without AI)
- Case management & full-text search
- Statistics dashboard
- Mobile app (PWA)
- Unlimited machines + cases
- Email support
- EU hosting in Germany (Hetzner Cloud)
- 14-day free trial
Recommended
Plan
AI-Powered
Everything in Standard plus full AI support for maximum speed.
CHF 66/ user / month
CHF 66 with an annual contract · ~15% discount
- Everything in Standard
- AI chat (incident capture through conversation)
- Photo analysis (fault detection via camera)
- Voice input (voice memo instead of typing)
- AI shift report (automatic summary)
- AI solution suggestions
- Priority support (24 h response target, business days)
- Automatic personal-data filter for text before every AI request
- AI without personal data · EU hosting
- 14-day free trial
Plan
Enterprise
For enterprises and regulated operations with their own compliance and integration requirements.
On request
Custom quote
- Everything in AI-Powered
- Microsoft SSO / Azure AD
- Custom API / ERP integration (SAP, Abacus)
- SLA on request
- Dedicated account manager
- Hosting of your choice (CH / EU / on-premise)
- Phone support
- GxP mode for regulated manufacturing: immutable audit trail, electronic signatures & multi-person release
Annual contract: ~15% cheaperMinimum: 3 usersNo credit card for the trialMonthly subscription cancelable monthly · Annual contract: 3-month notice period
Pilot programme
50% off for the first 6 months.
We're looking for industrial companies to be the first to run Makko Incident — with a direct line to the developer and preferential terms after the pilot.
Feature comparison
All features in detail
What's in which plan?
| Feature | Standard | AI-Powered | Enterprise |
|---|---|---|---|
| Core features | |||
| Incident capture | |||
| Case management | |||
| Case search (full-text) | |||
| Statistics dashboard | |||
| Mobile app (PWA) | |||
| Unlimited machines | |||
| Unlimited cases | |||
| Photo & file attachments (incl. iPhone HEIC, PDF, Office) | |||
| Trash & restore for deleted cases | |||
| Export to Excel/CSV | |||
| Maintenance & tasks | |||
| Maintenance plan / CMMS | |||
| Recurring maintenance (calendar + operating hours) | |||
| Task management | |||
| PDF maintenance record (audit-ready) | |||
| Checklists & priorities | |||
| Postpone, skip or trigger maintenance ad hoc + operating-hours meter | |||
| AI features | |||
| AI chat (voice) | |||
| Photo analysis | |||
| Voice input (Whisper) | |||
| AI shift report | |||
| AI solution suggestions | |||
| Security & access | |||
| Two-factor login (authenticator/TOTP) + passkey / Face ID | |||
| Brute-force protection (account lockout) & rate limits | |||
| Audit log — who changed what and when (viewable & exportable) | |||
| Admin console: enforce 2FA, revoke sessions, reset passwords | |||
| Compliance & hosting | |||
| Hosting in Switzerland/EU | |||
| AI without personal data | |||
| SLA (Service Level Agreement) | |||
| GxP mode (audit trail, e-signatures, release chains) | |||
| Integration & identity | |||
| Microsoft SSO / Azure AD | |||
| ERP integration (SAP/Abacus) | |||
| Custom API | |||
| Support | |||
| Email support | |||
| Priority support (24 h response target, business days) | |||
| Dedicated account manager | |||
| Phone support | |||
Plan
Standard
Core features
- Incident capture
- Case management
- Case search (full-text)
- Statistics dashboard
- Mobile app (PWA)
- Unlimited machines
- Unlimited cases
- Photo & file attachments (incl. iPhone HEIC, PDF, Office)
- Trash & restore for deleted cases
- Export to Excel/CSV
Maintenance & tasks
- Maintenance plan / CMMS
- Recurring maintenance (calendar + operating hours)
- Task management
- PDF maintenance record (audit-ready)
- Checklists & priorities
- Postpone, skip or trigger maintenance ad hoc + operating-hours meter
AI features
- AI chat (voice)
- Photo analysis
- Voice input (Whisper)
- AI shift report
- AI solution suggestions
Security & access
- Two-factor login (authenticator/TOTP) + passkey / Face ID
- Brute-force protection (account lockout) & rate limits
- Audit log — who changed what and when (viewable & exportable)
- Admin console: enforce 2FA, revoke sessions, reset passwords
Compliance & hosting
- Hosting in Switzerland/EU
- AI without personal data
- SLA (Service Level Agreement)
- GxP mode (audit trail, e-signatures, release chains)
Integration & identity
- Microsoft SSO / Azure AD
- ERP integration (SAP/Abacus)
- Custom API
Support
- Email support
- Priority support (24 h response target, business days)
- Dedicated account manager
- Phone support
Plan
AI-Powered
Core features
- Incident capture
- Case management
- Case search (full-text)
- Statistics dashboard
- Mobile app (PWA)
- Unlimited machines
- Unlimited cases
- Photo & file attachments (incl. iPhone HEIC, PDF, Office)
- Trash & restore for deleted cases
- Export to Excel/CSV
Maintenance & tasks
- Maintenance plan / CMMS
- Recurring maintenance (calendar + operating hours)
- Task management
- PDF maintenance record (audit-ready)
- Checklists & priorities
- Postpone, skip or trigger maintenance ad hoc + operating-hours meter
AI features
- AI chat (voice)
- Photo analysis
- Voice input (Whisper)
- AI shift report
- AI solution suggestions
Security & access
- Two-factor login (authenticator/TOTP) + passkey / Face ID
- Brute-force protection (account lockout) & rate limits
- Audit log — who changed what and when (viewable & exportable)
- Admin console: enforce 2FA, revoke sessions, reset passwords
Compliance & hosting
- Hosting in Switzerland/EU
- AI without personal data
- SLA (Service Level Agreement)
- GxP mode (audit trail, e-signatures, release chains)
Integration & identity
- Microsoft SSO / Azure AD
- ERP integration (SAP/Abacus)
- Custom API
Support
- Email support
- Priority support (24 h response target, business days)
- Dedicated account manager
- Phone support
Plan
Enterprise
Core features
- Incident capture
- Case management
- Case search (full-text)
- Statistics dashboard
- Mobile app (PWA)
- Unlimited machines
- Unlimited cases
- Photo & file attachments (incl. iPhone HEIC, PDF, Office)
- Trash & restore for deleted cases
- Export to Excel/CSV
Maintenance & tasks
- Maintenance plan / CMMS
- Recurring maintenance (calendar + operating hours)
- Task management
- PDF maintenance record (audit-ready)
- Checklists & priorities
- Postpone, skip or trigger maintenance ad hoc + operating-hours meter
AI features
- AI chat (voice)
- Photo analysis
- Voice input (Whisper)
- AI shift report
- AI solution suggestions
Security & access
- Two-factor login (authenticator/TOTP) + passkey / Face ID
- Brute-force protection (account lockout) & rate limits
- Audit log — who changed what and when (viewable & exportable)
- Admin console: enforce 2FA, revoke sessions, reset passwords
Compliance & hosting
- Hosting in Switzerland/EU
- AI without personal data
- SLA (Service Level Agreement)
- GxP mode (audit trail, e-signatures, release chains)
Integration & identity
- Microsoft SSO / Azure AD
- ERP integration (SAP/Abacus)
- Custom API
Support
- Email support
- Priority support (24 h response target, business days)
- Dedicated account manager
- Phone support
FAQ
Frequently asked questions
Start without a credit card. After 14 days, either continue on a paid plan or simply do nothing — the account is deactivated automatically. Your data is kept for 30 days in case you want to continue later.
Still unsure?
Let's talk for 30 minutes. We'll show you the app live and answer every question — no sales show, just honest answers.