Capture incidents.Resolve faster.
Incident management, maintenance planning & tasks for production operations.
Three pains that sit on your shop floor every day.
Three things you tell yourself on the floor every day. You might recognize yourself in them.
Every minute of downtime costs real money.
50 hours of unplanned downtime per month × CHF 150 / h = CHF 7'500 gone. Every month. Excel knows where the machine stopped — but not how you fixed it last time.
When the senior technician leaves, 30 years of know-how leave too.
Illness, vacation, resignation — every change is a knowledge gap. The next shift starts over from scratch at Machine 14 because no one knows what Peter replaced there back in October 2024.
The night shift half-fixes it. The morning shift starts over.
The verbal shift handover works — until it doesn't. Duplicate work, frustration, and by midday the same machine is down again — because no one realized the night-shift fix was only a workaround.
If you nodded at even one of these — read on. Makko Incident is built for exactly this.
This is how every incident gets its place.
Four building blocks, one source of truth: knowledge that doesn't disappear when the shop floor clocks out.
Capture
The operator speaks the incident in 30 sec — or sends a photo of the fault display. AI structures machine, symptom, and severity automatically. Works with gloves on, too. No forms.
Find
Similar cases in 5 seconds — whether from 2024 or yesterday. Plus AI solution suggestions based on what has worked before.
Hand over
Every shift ends with an automatic 5-line report. The morning shift knows instantly what the night shift left open. Knowledge that doesn't live in one person's head.
Prevent
Schedule recurring maintenance by time or operating hours, assign tasks with due dates — including PDF maintenance records for audits. In every plan, no AI required.
Document right at the machine. Analyze live on the desktop.
Voice, photo, text entry in front of the machine — visible in the live dashboard seconds later. Mobile app and browser share the same data. No sync delay, no waiting.
Browser
Live cockpit
Real-time data
Audit log
Fully traceable
Mobile
14 days free
No credit card
No tracking
EU hosting
MakkoIncident
by MakkoTech
From the first signal to the resolved incident.
Speech becomes the solution.
Staff and technicians capture the incident by voice — the AI structures machine, station, fault code, incident, and solution automatically.
Classic, when needed.
A structured input form with all fields. Fully functional without AI as well — your choice.
Knowledge that stays.
Every resolved incident becomes a template for the next. Your shop floor learns with every case.
What downtime really costs.
Activity per day, week, and month. A timeline of all cases, peak hours per machine, and the most common causes. A live dashboard for plant management.
Handover without gaps.
In one click: what happened, what's open, what the next shift needs to know.
Images and documents on the case.
Photo of the damage, the component data sheet, the maintenance log — any images and documents can be attached directly to each case.
What does one hour of downtime cost?
Slide the values to match your reality. Makko Incident resolves incidents 20% faster on average – and that goes straight to your downtime balance.
Values are examples · Actual savings depend on your setup
Live in 3 steps.
Start the trial
Fill out the form — name, company, email, password. 14 days free, no credit card, no minimum term.
Activate
Click the confirmation email. Open the setup email from Makko Incident. Choose a username + password. Done in under 5 min.
Get started
Capture your first incident — by voice, photo, or text entry. Right at the machine on your phone, or in the browser at your desk.
Six arguments your CFO will like.
Business value — measurable, without marketing fluff. What Makko Incident concretely changes for your company.
Faster resolutions, less downtime.
In our demo simulation, search time per incident drops from 12 minutes to 5 seconds — and with the AI solution suggestion, repair times drop noticeably. At 50 h of downtime/month × CHF 150/h, you face CHF 90'000 in downtime costs per year — even 20% less downtime saves CHF 18'000.
New hires productive right away.
Instead of 2 weeks of onboarding — the entire machine history is there on day 1. Every documented solution becomes a template for the next. No waiting until Peter is back from vacation.
Data-driven instead of gut feeling.
Which machine really costs the most? Which faults keep recurring? Which shift resolves fastest? A live statistics dashboard, without Excel pivot work.
Audit-ready at any moment.
A complete, audit-proof history. Every case, every action, every attachment — traceably documented. EU hosting in Germany, ISO 27001-certified data center (Hetzner).
Ready on day 1, on any smartphone.
A PWA — no app store, no IT setup, no weeks of training. Create an account, choose a username, go. Works with gloves on, in shop-floor noise, without stable Wi-Fi.
Backup as self-service. Anytime.
One click in the admin: a JSON file with everything that belongs to you — case cards, audit log, even the AI chat history. No support ticket, no waiting. Swiss engineering, EU hosting, cancelable monthly (monthly subscription) or at the end of the term. Your data is yours, period.
Six hard numbers. One honest piece of software.
Swiss engineering, EU hosting, transparent pricing, monthly subscription cancelable monthly. Bug report today — fix tomorrow. Direct founder contact during the pilot.
Mustermann AG. Before / after.
A fictional — but typical — engineering company: 80 employees, 25 CNC machines, 3 shifts. Exactly the target group for Makko Incident.
ⓘ Example scenario, not a real customer story
1'200 rows. 20 minutes of searching. Peter is on vacation.
- Operator scribbles a note on a scrap of paper → into Excel eventually, sometime later
- Searching for "Machine 14, similar fault last year" → 20 min in Excel
- Peter is sick → no one knows what he did for "Axis 3 noise" last fall
- Shift change: verbal handover — 30% of the information gets lost
- New employees need 2 weeks before they're productive
30 sec to capture. 5 sec to find. No matter who's on shift.
- Operator speaks the incident into the app in 30 sec — AI structures machine, symptom, severity
- Search "Machine 14, similar fault" → 5 sec + 3 historical solution suggestions
- Photo of the fault display → AI reads the code + suggests 3 fixes — whether or not Peter is on vacation
- Shift change: automatic AI shift report in 5 lines
- New employees: productive after 2 days — the knowledge base is live from day 1
Figures from an internal demo simulation with 100 historical cases. Real customer figures will follow once the pilot phase is published.
Want to become part of the first real case study? In the pilot call we discuss whether your setup is a fit — pilot terms included (50% discount for 6 months). Book a pilot call
Four reasons why data protection and availability are non-issues.
Transparent plans for every size.
Monthly subscription cancelable monthly. No setup fee. 14-day trial, no credit card.
Standard
Full maintenance planning, tasks & incident capture — a complete maintenance tool with no extra AI cost.
- Maintenance plan / CMMS (recurring maintenance by time + operating hours)
- Task management (assign, due dates, push reminders)
- PDF maintenance record (audit-ready / ISO)
- Incident capture (manual, without AI)
- Case management & full-text search
- Statistics dashboard
- Mobile app (PWA)
- Unlimited machines + cases
- Email support
- EU hosting in Germany (Hetzner Cloud)
- 14-day free trial
AI-Powered
Everything in Standard plus full AI support for maximum speed.
- Everything in Standard
- AI chat (incident capture through conversation)
- Photo analysis (fault detection via camera)
- Voice input (voice memo instead of typing)
- AI shift report (automatic summary)
- AI solution suggestions
- Priority support (24 h response target, business days)
- Automatic personal-data filter for text before every AI request
- AI without personal data · EU hosting
- 14-day free trial
Enterprise
For enterprises and regulated operations with their own compliance and integration requirements.
- Everything in AI-Powered
- Microsoft SSO / Azure AD
- Custom API / ERP integration (SAP, Abacus)
- SLA on request
- Dedicated account manager
- Hosting of your choice (CH / EU / on-premise)
- Phone support
- GxP mode for regulated manufacturing: immutable audit trail, electronic signatures & multi-person release
This is how you work with Makko Incident
From logging a fault to the final report: this video walks through how your team works with Makko Incident from day one. (Video in German.)
The most common questions.
What buyers need to know before they pour their machine data into a new tool — answered compactly + honestly.
Start without a credit card. After 14 days, either continue on a paid plan or simply do nothing — the account is deactivated automatically. Your data is kept for 30 days in case you want to continue later.
Write to us directly — we reply within 24 hours.
Become one of the first.
We're looking for industrial operations to be the first to use Makko Incident — with exclusive pilot terms.
- 50% discount for the first 6 months
- Direct collaboration with the developer
- Preferential terms after the pilot (agreed individually)